Center for Tutoring and Academic Support
Tips for Students Using Blackboard Collaborate
Hello QCC Student,
Please click on your appointment link 5-10 minutes before it begins. Before your session, please make sure you:
As with any online session, there are many reasons a session might be dropped: connection problems, server issues, hardware issue, etc.
If your computer screen keeps freezing, try turning off your video camera by clicking the camera icon at the bottom of the screen. You can still use your microphone.
In the event that your tutor is disconnected in the middle of your session, kindly stay on the session link, and wait for your tutor to reconnect.
In the event that you get disconnected, your tutor will remain in the session until the scheduled end time, so please try your best to reconnect.
If your microphone and/or video features are not working:
If you'd like to share a file, please note that you can only share:
CONVERTING .DOC FILES
You'll notice you cannot upload Word or Google Docs files (written as .doc or .docx at the end of the filename). See below on how to convert .doc or .docx
Microsoft Word Method 1:
Microsoft Word Method 2:
Screenshotting may be helpful to share information when you are having trouble converting documents to PDFs, or when you cannot share your screen with your tutor. It is also useful when you want to save any notes you have made using the ‘Whiteboard’ option on Blackboard Collaborate. You can screenshot a whole page, or even a section of a page. To screenshot, follow these instructions:
EMAILING PHOTOS OF PAPER DOCUMENTS
If you want to share a printed document that you cannot convert to an electronic file, you can: